The Association of Clinical Research Professionals

Registration Details

Registration Options

Online

acrpnet.org/training
Expedite your registration by registering online (credit card registration only).

Phone

+1.703.254.8100
(credit card registration only)

Fax

(Allow 5-7 business days for processing) +1.703.254.8101
(credit card registration only)

Mail

(Allow 3-4 weeks for processing) ACRP Processing Center, Box 512456, Philadelphia, PA 19175
(checks only)

Seating is limited. We encourage you to register early, many courses sell out quickly.

Your confirmation will be e-mailed to you. Review it for accuracy and bring it with you to the course. Your confirmation verifies your registration. When this has been received, we suggest making hotel reservations and airline/travel arrangements. If you do not receive your confirmation shortly after you register, please call ACRP at +1.703.254.8100.

Accommodations & Travel

Please confirm your registration before making hotel and travel arrangements.
Do not make nonrefundable travel arrangements until your registration is confirmed.

Transfer and Cancellation

Transfer

The fee for course transfers and substitutions is $80. Transfers and substitutions between courses will be considered on a case-by-case basis and ACRP will make the final determination on whether course attendees can transfer to different courses following cancellation of initial paid courses.

Cancellation

All cancellation requests must be made in writing to training@acrpnet.org and received by ACRP at least 15 calendar days prior to the day of the course. Cancellation requests received after this time will not be refunded. Only the registrant may request cancellation of a course regardless of whether the course is paid by the registrant or another party. The course fee — minus a $105 administrative fee — may be refunded provided that the cancellation request is received at least 15 calendar days prior to the day of the course. Membership dues and late fees are non-refundable and therefore will not be refunded upon cancellation of a course. The refund will be issued and sent to the party who initially paid for the course. If payment was made by credit card then that credit card will receive the refund. If payment was made by check ACRP will mail a refund check to the original payer. There will be no refunds for registrants who do not show up for a course.

Webinar Cancellation Policy

Need to cancel?

Once purchased, webinars are nonrefundable. If your refund request is due to a scheduling conflict, you may contact training@acrpnet.org for assistance with a link to the recording.

The webinar technology didn’t work. Can you get a refund? 

Before purchasing a Webinar please visit the WebEx support page. Most technological glitches can be traced to your company’s firewalls, security settings, or other network issues. Please work with WebEx and your I.T. Department to resolve these issues in advance. If technical glitches prevent access to the live webinar, access to a recording will be granted. Contact hours are still available to the purchaser with the completion of an evaluation form within this 30-day window. If you must cancel, an administrative fee will be deducted from your refund.

Unhappy with the content of the webinar.

Please submit comments on the evaluation form and/or use the feedback form at the end of the webinar. Depending on feedback from all participants, refunds may be considered on a case-by-case basis. Any decision to offer a refund is strictly at ACRP’s discretion.

What if you have a scheduling conflict?

We understand plans can change. Scheduling conflicts may include unexpected meetings or other work obligations, absence from the usual workplace, personal or family illness, jury duty, etc. In these cases, requests for access to the recording will be accepted after the webinar has occurred. The recording is available the next day and for 30 days after the webinar has concluded. Contact hours are still available to the purchaser with the completion of an evaluation form within this 30-day window. At this time it is not possible to transfer a registration from one person to another.

In case of death in the family, unexpected call to military duty, state or national emergency, or natural disaster, every attempt will be made to accommodate the purchaser and/or group. In most cases, access to a recording will be granted and provisions made for the purchaser to claim his/her contact hours.

As a reminder: Only the purchaser is entitled to complete an evaluation form and claim the contact hours. In all instances (except natural disaster), the evaluation form must be completed and contact hours claimed within 30 days after the live webinar date.