A compelling case for utilizing service quality-based performance analytics to improve clinical trial performance is made in a recent article in Clinical Leader (Why Is Study Start-Up Still So Inefficient) highlighting the findings of the latest study out of the Tufts Center for the Study of Drug Development.
There are two primary reasons for the strength of the case being made.
First, areas associated with key findings of the study (at least those published in the article) track almost perfectly with the quality performance indicators identified in research done by ACRP and CRO Analytics. Technology, protocols, contracts/budgeting, and site communication/management were identified by both analyses as playing critically important roles.
Second, measuring performance in these areas requires more than simply knowing the units of time and quantity tracked by operational metrics. This becomes obvious as the Tufts study researchers discuss how the findings demonstrate the lack of progress in trial performance, despite years of new initiatives and technologies. In fact, study author Ken Getz acknowledges, “It’s difficult to understand why there is so much variation and why there are so many inefficiencies and delays. That was the impetus behind this [research].”
Service quality assessments get at the underlying performance driving traditional operational metrics. Think of operational metrics as the symptom, and performance analytics through service quality measurement as the diagnosis.
The article is an important addition to the well-established viewpoint that overall improvement in Phase I-IV clinical research remains an elusive objective. It is also further evidence that clinical trials are fertile ground for the insights available from performance analytics.
Related: FREE ACRP Webinar Series on Performance Analytics
Join us for a free webinar series on clinical research performance analytics starting June 29 with What We’re Doing Isn’t Working: The Case for Performance Analytics, 12:00-1:00pm ET.
This series includes the following free webinars:
- What We’re Doing Isn’t Working: The Case for Performance Analytics (June 29; Free Registration Open Now)
- Applying Service Quality Measurement to Clinical Trials (July 13)
- Performance Defined: What Sponsors Want from CROs (July 27)
- Performance Defined: What Sites Want from Research Partners (August 10)
- How to Use Performance Analytics to Improve CRO Performance (August 24)
- How to Use Performance Analytics to Differentiate Your CRO (September 7)
FREE White Paper: Applying the Power of Performance Analytics to the Challenge of Improving Clinical Research
This white paper presents the findings of groundbreaking research by ACRP and CRO Analytics. This collaboration was the first effort to identify through predictive modeling what investigative sites believe is critical to the success of their efforts and how well their research partners are addressing those needs.
Author: Peter Malamis, Guest Blogger and CEO, CRO Analytics